I.S.T Engineering Limited Product Return and Refund Policy

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1. In case of purchasing products from the office, you must check the product in front of the office salesperson before purchasing. If there is a problem later, if the product has a warranty, it will be covered by the warranty.

2. In case of online orders, if there is a manufacturing defect in the product after receiving the product delivery, you must inform our office number within 24 hours. However, no scratches can be made on the product and the product box must be kept intact, otherwise it is not exchangeable.

3. After receiving the online order product from the delivery man, if you see the box and it seems that it is not the product you ordered, then if you open the box and use the product and destroy the box, the product will not be exchangeable later.

4. Defective products can be exchanged from our office. In this case, our experts will observe the defect in the product and take steps to change it.

5. If the buyer wants to change or wants to change the defective product through the delivery man, a change charge of 200/- taka will be applicable. Only courier charges will be applicable for outside Dhaka. If the product is found broken or burnt/burned after bringing the product, the buyer will have to bear the full responsibility of the product.

6. If after receiving the purchased product from the delivery staff, according to the details on the I.S.T. Engineering Limited website, it is not supported on your specific device or you are no longer willing to buy it, for all these reasons, the product is not returnable or exchangeable.

7. After purchasing any kind of software/software license, it is not returnable or refundable.

8. After returning the product for specific reasons or for acceptable reasons, it may take 3 to 10 working days to refund the price and more time in case of online payment.

9. Refund charges are applicable for all types of mobile financial services/online gateways/POS payment refunds.

10. In the case of courier, the buyer must not accept the product from the courier if the product is broken or the package is torn. If the buyer accepts the damaged product in the courier, it will be at his own risk and no complaints will be accepted in this regard later.

11. If the valued customers have received any cashback at the time of payment, then the cashback amount will be deducted at the time of refund.